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RETURN & REFUND POLICY

If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you the legal right to change your mind and end the Contract for any reason. This 14 calendar day “cooling-off period” begins once your order is complete and we send you the order confirmation, i.e. when the contract is formed, and ends as set out below. You may also cancel for any reason before we send the order confirmation.
If the products are being delivered to you in a single installment, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the products.
If the products are being delivered in separate installments on separate days, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final installment of products.
If you wish to end the contract for this reason, you must inform us within the cooling-off period. You may inform us in any way you wish (including by email or post). Please state that you want to cancel and end the contract, providing your name, address, details of your order and, where possible, your email address and telephone number. 
Your cancellation notice is effective from the date on which you send it. Provided you send your cancellation notice or contact us directly by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.
Please note that this right to cancel may not apply in the following circumstances:
a)    If the products are sealed for health or hygiene reasons and you have unsealed them after receiving them;
b)    If the products consist of sealed audio or video recordings or sealed computer software on physical media and you have unsealed them after receiving them;
c)    If the products are likely to deteriorate quickly, for example, flowers or food;
d)    If the products have been personalised or custom-made for you;
e)    If the products have been inseparably mixed with other items (according to their nature) after you have received them.
(Note: Returns are not accepted on personalised items as stated above, however if you have a problem with your order, please do get in contact and I will do my best to help)
If you cancel and end the contract for any reason after products have been dispatched or delivered to you, you must return the products to us. Please contact us using the details provided below to arrange a return.
If you are exercising your right to change your mind under the cooling-off period as set out above, you must return the products to us no more than 14 calendar days after the day on which you informed us that you wish to cancel.
We will cover the costs of returning the products to us in the following circumstances:
a)    The products are faulty or misdescribed;
b)    You are cancelling and ending the contract because of upcoming changes to our terms or policies that you do not agree to;
c)    You are cancelling and ending the contract because of upcoming changes to the products that you do not agree to;
d)    You are cancelling and ending the contract because we have made an error in the price or description;
e)    You are cancelling and ending the contract because there is a risk that delivery of the products will be substantially delayed due to events outside of our control;
f)    You are cancelling and ending the contract because you have a legal right to do so because we have done something wrong (including where we have not delivered the products on time
In all other circumstances including where you are exercising your right to change your mind under the cooling-off period, you must cover the costs of returning the products to Us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@alanadazz.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@alanadazz.co.uk.
Refunds
All refunds due to you will be made using the same method used by you when paying for the products. You will be refunded the price paid for the products and for delivery, subject to the following limitations and deductions:
a)    If you are exercising your right to change your mind under the cooling-off period, we may reduce your refund to reflect any reduction in the value of the products if that reduction has been caused by your handling of the products in a way that would not be permitted in a shop. If we issue the refund before inspecting the products and subsequently discover that you have handled them in this way, we may charge you an appropriate sum.
b)    Standard delivery charges (i.e. the cheapest option available for your order) will be refunded, but we do not reimburse premium delivery charges. If, for example, Our cheapest delivery option is 3-5 days, but you select e.g. 24 hour express delivery, your refund for delivery charges will only be equivalent to the cost of the cheaper option.
All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, we will issue your refund within 14 calendar days of:
a)    The day on which we receive the returned products;
b)    The day on which you inform us (supplying evidence) that you have sent the products back (if this is earlier);
c)    If we have not yet provided an order confirmation or have not yet dispatched the products, the day on which you inform us that you wish to cancel and end the contract.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
This section provides a summary of your legal rights as a consumer in the UK. These rights may be subject to certain exceptions. For full details please refer to the Citizens Advice website or contact them on 0808 223 1133. Nothing in these terms will affect your legal rights.

The Consumer Rights Act 2015 requires that products must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of a product, your legal rights are as follows:

a)    Beginning on the day that you receive the products (and ownership of them) you have a 30 calendar day right to reject them and to receive a full refund if they do not conform as stated above.
b)    If you do not wish to reject the products, or if the 30 calendar day rejection period has expired, you may request a repair of the products or a replacement. We will cover any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while we carry out the repair or replacement and will resume on the day that you receive the replacement or repaired products. If less than 7 calendar days remain out of the original rejection period, the time remaining will be extended to 7 calendar days.
c)    If, after a repair or replacement, the products still do not conform (or if we cannot repair or replace them, as described above, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask us to attempt the repair or replacement again (you do not have to give us multiple opportunities to do so if you do not want to), or you have the right either to keep the products at a reduced price, or to reject them in exchange for a refund.
d)    If you exercise the final right to reject the products more than six months after you have received the products (and ownership of them), we may reduce any refund to reflect the use that you have had out of the products.
e)    Within a period of six years after you have received the products (and ownership of them), if the products do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the products, you must prove that the defect or non-conformity existed at the time of delivery.
14.3    Please note that you will not be eligible to claim under this section if:

a)    We informed you of the problem(s) with the products before you purchased them or you had the opportunity to examine them before purchase and the problem(s) should have been obvious to you; or
b)    You have caused the problem(s) yourself, for example, through misuse or intentional or careless damage; or
c)    You have purchased the products for an unsuitable purpose that is neither obvious nor made known to us and the problem(s) has/have resulted from your use of the products for that purpose; or
d)    The problem(s) is/are the result of normal wear and tear; or
e)    You have changed your mind.

If there is a problem with the products, please contact us using the details provided below.

If you exercise your legal right to reject the products, you must return them to us.

To return products to us for any reason under this section, please post them to us or arrange for their collection. We will cover the costs of postage or collection. Please contact us using the details provided below for a return label or to arrange collection.

Exceptions/non-returnable items
Earrings can only be returned if faulty.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch by email shop@alanadazz.co.uk if you have questions or concerns about your specific item.